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Terms and Conditions
These terms and conditions apply to purchases in the online store www.idealstandard-dily.cz and belonging
addresses for sale within the territory of the Czech Republic from 1.1.2019.
The conditions further define and specify the rights and obligations of the seller, which is the company T.V.P.Servis s. R. O., With its registered office at Olomoucká 132,79368 Dvorce, IC: 28602528, and the buyer (customer, consumer).
All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If contractual
not the consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.).
Definition of the term
The seller is the company T.V.P.Servis s. R. O., With its registered office at Olomoucká 132,79368 Dvorce, IC:
28602528. The seller is a person who acts within the framework of concluding and fulfilling the contract
business or other entrepreneurial activities. It is an entrepreneur who directly or through
other entrepreneur supplies the buyer with products.
The customer of our online store www.serviskoupelnyvbrne.cz is the buyer.
Due to the valid legal regulation, a distinction is made between a buyer who is a consumer and a buyer who
he is not a consumer.
A buying consumer or just a consumer is any person who goes beyond their own
business activities or outside the scope of independent performance of his profession
contract with the entrepreneur or otherwise deals with him.
A buyer who is not a consumer is an entrepreneur. Every person is also considered an entrepreneur if
which concludes contracts related to its own business, production or similar activity or at
self-employed person, or a person acting in the name of or on behalf of
If the buyer is a consumer, the proposal to conclude a purchase contract (offer) is placement
offered by the seller to the website of the online store, a purchase contract is created
by sending the order by the buyer-consumer and the acceptance of the order by the seller. This
the seller will confirm the receipt to the buyer by an informative e-mail to the e-mail entered by the buyer,
however, this confirmation does not affect the creation of the contract. The contract (including the agreed price)
may be changed or canceled only by agreement between the seller and the buyer or by
Before sending the order to the seller, the buyer is allowed to check and change
the data entered by the buyer in the order, also with regard to the buyer's ability to find out and
correct errors made when entering data into the order. The buyer sends the order
to the seller by clicking on the "Send order" button.
If the buyer is not a consumer, the proposal for concluding the purchase contract is a sent order
goods by the buyer and the purchase contract itself is concluded at the time of delivery of the binding
consent of the seller to the buyer with this proposal.
By concluding the purchase contract, the buyer confirms that he has become acquainted with these business
conditions, including the Complaints Board, and that he agrees with them. On these terms and conditions
and the complaint council is the buyer in a sufficient way before the actual execution of the order
notified and has the opportunity to get acquainted with them.
Payment and delivery terms
Delivery time is calculated on working days, when the goods are dispatched, the customer is informed of this fact by e-mail. The beginning of the delivery period is calculated according to the type of payment as follows. When paying by cash on delivery immediately after placing the order. In all other ways, after the payment is displayed on the seller's account.
Postage is charged according to the type of receipt of goods as follows:
Personal collection - Dvorce Shopping Center Mon-Fri 8 am-6pm - FREE
Price for sending the GEIS / DPD transport service
Czechia - 0-20kg - 114, -
Slovakia - 0-2kg / 258, - - 2-4kg / 318, - - 5-30kg / 396, -
Germany - 0-2kg / 270, - - 2-4kg / 376, -
Cash on delivery is charged at a flat rate of 40, -
The delivery date is 48 hours in the Czech Republic, SK 5 days, DE 7 days
possibly within the Czech Republic by the Czech Post for a single price of 373, - - cash on delivery 30, -
Method of payment
Cash on delivery.
Cash on delivery can be made at the carrier in cash or by credit card.
Payment by card online (accepted cards: VISA, VISA Electron, MasterCard, Maestro).
By bank transfer to the seller's account according to the payment terms sent when confirming the order.
Failure to take delivery from the carrier, failure to pick up the delivery at the carrier
If the buyer does not accept the shipment with the ordered goods, and did not cancel the order in time, he is obliged to pay the seller the cost of packaging and sending the shipment in full on the basis of the sent fa. in the event that he does not pay the said costs within the deadline, he expressly agrees by confirming the agreement with the business conditions with interest on arrears in the amount of CZK 20 per day until full payment of the costs.
Withdrawal from the purchase contract
If the purchase contract is concluded by means of distance communication (in the Internet
trade), the consumer has the right without notice in accordance with § 1829 par. 1 of the Civil Code
reason to withdraw from the contract within 14 days of receipt of the goods (if the subject of purchase
contract is several types of goods or delivery of several parts, this period runs from the date of receipt
last deliveries of goods). Withdrawal from the purchase contract must be sent to the seller
within the period referred to in this paragraph
In the event that the consumer wishes to withdraw from the contract within the time limit according to the previous paragraph
14 days, contact the seller in writing to the registered office of the company, where he states that he withdraws from the contract with
by stating the number of the tax document, the date of purchase and the account number for the refund.
In the event that the buyer withdraws from the contract in accordance with the preceding paragraphs, the seller will return
cash received from the buyer (excluding the amount representing the additional cost of
delivery of goods resulting from the buyer's chosen method of delivery of goods, which is other than
cheapest method of standard delivery of goods offered by the seller) within 14 days from
withdrawal from the purchase contract by the buyer, in the same way as the seller from
accepted by the buyer, unless the buyer specifies otherwise. The seller is also entitled to return the performance
provided by the buyer when returning the goods to the buyer or in any other way, if so
the buyer will agree and no additional costs will be incurred by the buyer. If the buyer withdraws from
purchase contract, the seller is not obliged to return the received funds to the buyer before,
before the buyer returns the goods to him.
However, the provisions of the law on withdrawal from the contract within 14 days cannot be understood as an option
free loan of goods. The consumer, in the case of exercising the right of withdrawal until
14 days from the receipt of performance, must be issued to the seller within 14 days of withdrawal from the contract
everything he received under the purchase agreement. If the returned goods are damaged or disturbed
packaging for goods intended for direct contact with food, the seller may apply to the consumer
the right to compensation and to set off your claim for a refunded purchase price. The seller is
in such a case, he is obliged to prove the damage. The seller to the consumer in such
In this case, it returns only the reduced purchase price.
The seller can actually count his own on the purchase price to be returned to the buyer
incurred costs associated with the return of goods.
The consumer's right to withdraw from the contract in accordance with the provisions of § 1837 of the Civil Code
In particular, in the case of contracts:
• on the supply of goods, the price of which depends on the fluctuations of the financial market independently of the will of the entrepreneur and k
cannot occur during the withdrawal period,
• on the supply of goods which have been adapted to the wishes of the consumer or to his person,
• on the delivery of perishable goods, as well as goods that have been irretrievably mixed with
• on the delivery of goods in a closed package, which the consumer removed from the package and for hygienic reasons does not
possible to return.
The seller reserves the right to cancel the order for goods that can no longer be delivered either
replace with another article or if its price has changed significantly and the customer does so before
does not accept the purchase contract itself.
The period for settling complaints is suspended if the seller has not received all of them
documents necessary for the settlement of the complaint (parts of the goods, other documents, etc.). The seller is
obliged to request additional documentation from the buyer as soon as possible. Lhuta is from
This date is suspended until the delivery of the requested documents to the buyer. The seller reserves the right to deliver all documents related to the withdrawal in the official language of the seller.
Among other things, the seller reserves the right to cancel the order or part thereof before closing
purchase contract, in agreement with the buyer, in the following cases: the goods are no longer produced
or does not supply or the price of the supplier of the goods has changed significantly. In case that
The buyer has already paid part or all of the purchase price, this amount will be transferred back to
his account or address and the Purchase Agreement will not be concluded.
Gifts that are provided completely free of charge cannot be subject to any consumer rights.
Such goods meet the conditions of the Donation Agreement and all standards according to the valid legislation of CR.
Defective performance rights
The rights and obligations of the contracting parties with regard to the rights arising from defective performance shall be governed by the relevant general
binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174
Act No. 89/2012 Coll., Civil Code).
The seller is responsible to the consumer that the item has no defects upon receipt. Especially the seller
responds to the consumer that at the time the consumer took over the
• the item has the characteristics agreed upon by the parties and, in the absence of an agreement, the characteristics that the seller or
the manufacturer described or which the buyer expected with regard to the nature of the goods and on the basis of advertising by them
• the thing is suitable for the purpose stated by the seller for its use or for which the thing of this kind is intended
• the item corresponds in quality or design to the contracted sample or model, if the quality was or
the design is determined according to the agreed sample or template,
• the item is in an appropriate quantity, measure or weight, and
• the case complies with the requirements of the legislation.
If the item does not have the above-mentioned characteristics, the consumer may also request the delivery of a new item without defects,
if this is not disproportionate to the nature of the defect, but if the defect concerns only the part
things, the consumer can only request a replacement part; if this is not possible, he may withdraw from
contracts. However, if this is disproportionate to the nature of the defect, in particular if the defect can be rectified without
unnecessary delay, the consumer has the right to have the defect remedied free of charge. Right of delivery
new things or replacement of parts, the consumer has even in the case of a remediable defect, if he can not
Use the item properly for recurrence of the defect after repair or for a larger number of defects. In such
In this case, the consumer also has the right to withdraw from the contract.
If the consumer does not withdraw from the contract or if he does not exercise the right to deliver a new item without defects, to
replacement of its part or repair of the item, may request a reasonable discount. The consumer has
the right to a reasonable discount even if the seller cannot deliver a new item without defects,
replace a part or item to repair it, as well as in the event that the seller does not arrange a remedy in
within a reasonable time or that redress would cause the consumer significant inconvenience.
The right of defective performance does not belong to the buyer, if the buyer knew before taking over the thing that
the item has a defect, or if the buyer caused the defect himself.
The consumer is entitled to exercise the right to a defect that occurs in the consumer goods at the time
twenty-four months after receipt. If the defect becomes apparent within six months of receipt, it is to be
for the fact that the thing was already defective upon receipt.
Other rights and obligations of the parties related to the seller's liability for man's defects
edit the seller's complaint advice.
The cost of using means of distance communication Buyer agrees to
using means of distance communication when concluding a purchase contract.
Costs incurred by the buyer in the use of means of distance communication in
connection with the conclusion of the purchase contract (costs of internet connection,
the cost of telephone calls) is borne by the buyer himself.
Protection of personal data
Customer information is stored in accordance with applicable laws of the Czech Republic, in particular the law
on the protection of personal data No. 101/2000 Coll. as amended by a later appendix and regulation. Buyer by concluding a contract
agrees to the processing and collection of their personal data in the seller's database after successful completion
of the contract until his written expression of disagreement with this processing.
The buyer has the right to access their personal data, the right to correct them, including others
legal rights to this data. Personal data is possible upon written request
delete the customer from the database. Personal data of customers are fully protected against abuse.
The supplier does not sell the customer's personal data to any other person. Exceptions are external
carriers to which the customer's personal data are sold to a minimum extent,
which is necessary for the delivery of the goods.
The settlement of consumer complaints is provided by the seller in writing. The seller will send information on the settlement of the buyer's complaint to the buyer's address.
Complaints and the settlement of complaints are governed by the relevant provisions of the Complaints Procedure.
The seller is entitled to sell goods on the basis of a trade license. Trade license
the inspection is carried out within the scope of its competence by the relevant trade licensing office. Surveillance of the area
protection of personal data is performed by the Office for Personal Data Protection. Czech business
the inspectorate, to a limited extent, supervises compliance with the law c.
634/1992 Coll., On consumer protection, as amended.
These terms and conditions apply as stated on the website of the seller,
on the day of concluding the purchase contract. The consumer order is closed after confirmation
the contract between the buyer and the seller is archived for the purpose of its fulfillment and more
records and its status is accessible to the buyer. The contract can be concluded in the Czech language, or
also in other languages, unless this is a reason for not being able to close it. Buying a customer
agrees to the sending of commercial communications.
These conditions take effect on 1 January 2019.