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EU Delivery / Delivery within EU / Delivery to EU

Delivery to EU countries only by prior arrangement at tvpservis@tvpservis.cz

Traffic in within countries EU agreement individually to tvpservis@tvpservis.com

Transport within the EU must be negotiated individual tvpservis@tvpservis.com < / strong>

Delivery Time

The delivery time is within 1-5 days from the handover of the consignment to the carrier within the Czech Republic. The buyer is obliged to take over the goods from the carrier, check the integrity of the packaging, the number of packages and, in the event of any discrepancies, immediately notify the carrier. The invoice and tax document are included in the package, or they can be downloaded from your account after logging in. In the case of cash on delivery, proof of payment of the shipment is handed over by the carrier and cash is collected. In case of payment to the account in advance, the goods will be sent in the following Monday after receipt of payment to the account specified in the order confirmation.

Shipments are sent the day after receipt of the binding order under the conditions of receipt of all documents and if the goods are in stock. The delivery period will be extended in proportion to the circumstances if the delay is caused by force majeure or circumstances beyond the seller's control. Most of the goods are still mostly in stock. However, some manufacturers do not report production outages or delivery delays in time. If it is an important order, the buyer will request a written confirmation of the order from the seller. In the event that the ordered goods are not in stock or it is not possible to deliver them to the carrier for dispatch within the above-mentioned period, the seller will announce the expected delivery date or offer another comparable product. In this case, however, it will require the consent of the buyer. The delivery period is considered to be fulfilled on time if the goods are ready at the place of performance for delivery no later than the last day of the agreement or additional agreement on the delivery period.

The seller reserves the right to refuse to process the order if the order details are incomplete or raise doubts about the customer's real intention to order the goods.

The seller reserves the right to cancel the order in the case of an order to another EU member state without prior agreement, in the case of an order in CZK, in the case of ordering transport within the Czech Republic
Order cancellation, Cancellation

The buyer is entitled to cancel the order without giving a reason within 2 hours of sending it. (After 2 hours, the operator will start processing the order). Send the order cancellation to our e-mail, we will immediately send you a confirmation of the order cancellation. Cancellation after the specified two-hour period is only in agreement with the seller and payment of any costs associated with packaging or ordering goods.

If the buyer exercises the right to return the goods (withdrawal from the purchase contract) under Act No. 367/2000 Coll., The seller will return the amount paid by the customer for the returned goods within 14 working days of delivery of the returned goods to the seller's address. The seller does not refund the amount for postage and packaging.

 
Shipping cost

The shipping price stated in the order is valid for the specific carrier and country of delivery. The seller may, without notifying the customer, change the choice of carrier on the basis of the current occupancy and with regard to the time of delivery.